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Have you had a previous merchant account?
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Did you have a terminal to re-program?
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Did you purchase new equipment?
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Did you rent/lease equipment?
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Did the terminal training call to set up an appointment to train you on the terminal operations?
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Did the terminal training review the end of day batch settlement process?
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Did you find the overall process to be easy to follow?
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Please use the following scale to rate the service you received during the application process, terminal training, and customer service/help desk:
1= strongly agree, 2=somewhat, 3= disagree
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Was the application easy to understand and complete?
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Was the sales rep/account executive helpful in reviewing the form and the program?
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Did the rep explain the equipment, rates, and fees in a satisfactory manner?
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Did you contact terminal support to reprogram your terminal? If so did it go smoothly?
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If contacted by the terminal training team did they review all the functions of the terminal?
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If you have called the help desk or customer service have they been helpful and have you been satisfied with their assistance?
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